Privacy & Cookie Policy

This policy explains what personal information Remap and Revive collects through this website, why, who it is shared with, how long it is kept and the choices you have. It also explains the cookies and similar technologies the site uses.

Who we are

Remap and Revive (“we”, “us”) is a sole trader business providing mobile ECU remapping, engine carbon cleaning and DPF cleaning. We are responsible for (the “controller” of) the personal information described here.

Remap and Revive, Morland Dr, Grange Farm, Milton Keynes MK8 0NW
Email: hello@remapandrevive.uk · Phone: 0333 301 0747

What we collect and why

Remap calculator and remap quote requests (/lookup)

When you look up a vehicle we receive the registration you enter, or the make, model and engine you choose, and show you estimated power and torque figures. If you then request a quote we collect your first name, surname, phone number, email address, postcode and vehicle registration, together with the vehicle details and figures from your lookup.

We use this to identify your vehicle, prepare your quote and contact you about it. Our lawful basis is taking steps at your request before entering into a contract with you.

DPF and carbon cleaning quote requests (/quote)

The details you enter in the quote form, including your contact details and vehicle, are used in the same way to prepare and send your quote.

Contact form (/contact)

We collect your name, email address, phone number, postcode, the services you are interested in, your message and, if you choose to give them, your vehicle registration and mileage. The email we receive also records the date, time and the IP address the form was sent from, which helps us deal with misuse. We use your details to reply to you and arrange any work you ask for (lawful basis: steps at your request before a contract, and our legitimate interest in answering enquiries and keeping the form free of abuse).

Phone and email

If you call or email us, we use what you tell us to deal with your enquiry and any work that follows.

Website security

The contact form is protected by Cloudflare Turnstile, which checks that a person, not an automated program, is sending it. To do this Cloudflare processes information about your browser and device, such as your IP address. Our lawful basis is our legitimate interest in keeping the website secure and free of spam.

Analytics (only if you agree)

If you choose “Accept analytics” on our cookie banner, we use Google Analytics to understand how visitors use the site, for example which pages are visited and how many people complete a quote request. We do not send your name, contact details or vehicle registration to Google Analytics. Our lawful basis is your consent, which you can withdraw at any time (see Cookies).

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us run the website and respond to you:

• RemappingWebsite.com runs our vehicle lookup and quote request system. It receives the registration or vehicle you look up and the details you enter in a quote request, stores the request so we can manage it, and emails it to us. To identify a vehicle from its registration it uses a vehicle data provider, and it may record your IP address to prevent the lookup being misused. It may also send you an automatic email confirming your request.
• Our website hosting provider, whose servers run this website and send contact form messages to us by email.
• Cloudflare (Turnstile security check on the contact form).
• Google, for Google Analytics if you accept analytics cookies. Customer reviews shown on our pages are loaded from Google, and reviewers’ profile pictures are fetched from Google’s servers by your browser, which means Google receives your IP address.

We may also share information where the law requires it.

Some of these providers, including Google and Cloudflare, may process information outside the UK. Where they do, they are required to protect it with safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

We keep enquiry and quote details for as long as we need them to deal with your enquiry and any work that follows, and afterwards only for as long as we need to for our legal, accounting and warranty obligations. Google Analytics data is kept according to the retention period set in our Google Analytics account.

Cookies and similar technologies

We use only the following. Nothing in the “Analytics” row is set unless you choose “Accept analytics”.

Name	Type	Purpose	How long
cookieChoice	Browser storage (strictly necessary)	Remembers whether you accepted or rejected analytics cookies	Until you clear your browser data
rr_lookup_reg, rr_contact_prefill	Session storage (strictly necessary)	Carries the registration or vehicle you entered from one page to the next, so you don’t have to type it again	Deleted when used, or when you close the tab
Cloudflare Turnstile	Strictly necessary	Security check on the contact form	Set by Cloudflare as needed for the check
_ga, _ga_6Q4ZC88YSP	Analytics (only with consent)	Google Analytics: distinguishes visitors and sessions so we can measure how the site is used	Up to 2 years

You can change your choice at any time using Cookie settings (also in the footer of every page). If you reject analytics after accepting it, we delete the Google Analytics cookies from your browser.

Your rights

Under UK data protection law you have the right to ask for a copy of your personal information, and to ask us to correct it, delete it, restrict how we use it, or object to our using it. Where we rely on your consent you can withdraw it at any time. To make a request, email hello@remapandrevive.uk or call 0333 301 0747.

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Changes to this policy

If we change how we use personal information we will update this page and the date at the top.